Frequently Asked Questions

We offer comprehensive renovation services including kitchen renovations, bathroom remodeling, interior design & painting, office renovations, roofing & ceiling works, plumbing & electrical services, general repairs, and post-construction cleaning. We handle both residential and commercial projects.

Yes! We provide completely free site visits, consultations, and detailed quotations. Our experts will assess your project, discuss your requirements, and provide a comprehensive quote with no hidden costs or obligations.

We primarily serve Nairobi and surrounding areas including Kiambu, Thika, Nakuru, Machakos, and other parts of Central Kenya. For projects outside our primary service area, please contact us to discuss availability.

Yes, Best Works Africa is fully licensed and insured. We carry comprehensive liability insurance and all our work is performed by certified professionals who meet industry standards and building codes.

Our pricing is based on several factors including project scope, materials selected, labor requirements, timeline, and site conditions. We provide detailed, itemized quotes so you understand exactly what you're paying for.

Yes, we offer flexible payment plans for larger projects. Typically, we require a small deposit to begin work, with progress payments throughout the project and final payment upon completion. We'll work with you to create a payment schedule that fits your budget.

No, we believe in transparent pricing. Our detailed quotes include all costs associated with your project. Any changes or additions to the original scope will be discussed and approved by you before implementation.

Yes, we provide warranties on all our work. Workmanship warranties typically range from 1-2 years depending on the service, and we also honor manufacturer warranties on materials and fixtures we install.

Project timelines vary based on scope and complexity. Kitchen renovations typically take 2-4 weeks, bathroom remodeling 1-3 weeks, painting projects 3-7 days, and general repairs can often be completed the same day. We'll provide a detailed timeline during your consultation.

Several factors can impact timelines including weather conditions, material availability, permit approvals, change orders, and unforeseen issues discovered during work. We always communicate any delays immediately and work to minimize their impact.

We typically work Monday through Saturday, 8:00 AM to 6:00 PM. Weekend and holiday work can be arranged for urgent projects or at client request, though additional charges may apply.

If delays occur, we immediately notify you of the cause and revised timeline. We work diligently to minimize delays and will adjust our schedule to complete your project as quickly as possible while maintaining our quality standards.

We use only high-quality, durable materials from reputable suppliers. We can work with materials you provide or source premium materials based on your budget and preferences. All materials come with manufacturer warranties.

Absolutely! You can select your own materials, fixtures, and finishes. We can also provide guidance on material selection, help with sourcing, and ensure compatibility with your project requirements.

Yes, we handle all necessary permits and coordinate required inspections. We're familiar with local building codes and regulations, ensuring your project meets all compliance requirements.

We stand behind our work 100%. If any issues arise during or after completion, we'll return to address them promptly at no additional cost during the warranty period. Customer satisfaction is our top priority.

Our process includes: 1) Free consultation and site assessment, 2) Detailed proposal and contract, 3) Material selection and ordering, 4) Project execution with regular updates, 5) Quality inspection and client walkthrough, 6) Final cleanup and handover.

We maintain regular communication through phone calls, WhatsApp updates, and in-person meetings. You'll receive progress progress photos, timeline updates, and immediate notification of any issues or changes.

Yes, we assign dedicated project teams to ensure consistency and quality. Your project manager will be your main point of contact throughout the entire process.

We maintain clean, organized work sites daily and perform thorough cleanup upon project completion. We also offer professional post-construction cleaning services to ensure your space is move-in ready.